Frequently Asked Questions - please read before booking
Q: What can I expect?Visit Santa Under Canvas Experience:
Please arrive approx 5-10 minutes before your allocated time slot and provide the name on your booking upon arrival. You and your group will then be taken by our merry Elves into our festive Swedish hot tent, warmed by a crackling log burning stove for your meeting with Santa. Your child/children will have the opportunity to talk with Santa, take a photo and then will receive an age appropriate gift. Please note, this experience includes 2 x free accompanying adults.
Following your visit into the grotto, your child/children will then have time to toast marshmallows over the open fire, enjoy a warming hot chocolate with cream and marshmallows as well as complete a Christmas nature craft, which you take away and use to decorate your tree at home. Please allow a total of 1 hour for the visit Santa festive experience.
Festive Under Canvas Experience:
Please arrive approx 5 minutes before your allotted time slot and provide the name on your booking upon arrival. Your child/children will then have the opportunity to toast marshmallows over an open fire, enjoy a warming hot chocolate with cream and marshmallows as well as complete a Christmas nature craft which you take away and use to decorate your tree at home. Please allow a total of 45 minutes for the festive under canvas experience.
Q: What is included within the price?The experience includes: 2 x marshmallows which your child can toast over an open fire, a delicious hot chocolate topped with cream and marshmallows as well as a festive Christmas nature activity which your child can craft and take home and hang on your tree. In addition the visit Santa experience includes a visit to see Santa in our Swedish hot tent, warmed by a crackling log burning stove. Your child will then have an opportunity to talk with Santa, take a photo and will receive an age appropriate gift.
Additional marshmallows to toast can be purchased on the day.
Accompanying adults can purchase hot drinks from the cafe inside The Witham.Q: How long will the experience take?For those visiting Santa, please allow up to an hour in total which will include your visit with the man himself, toasting marshmallows, drinking hot chocolate next to the open fire and creating your Christmas nature craft.
For those booking the festive under canvas experience, please allow up to 45 minutes. This includes: toasting marshmallows, drinking hot chocolate next to the open fire and creating your Christmas nature craft. Q: Do you offer a sibling discount?Yes, if you book a sibling into the same time slot as the first, you will receive a £5 reduced rate for child number 2, taking the cost down to £15pp for the second child.Q: Can I leave my child?No, children must be accompanied by an adult at all times.Q: How many adults can visit Santa per booking?A maximum of 2 x free accompanying adults can visit Santa per bookingQ: What happens if I miss my time slot?We will try our best to fit you where possible, however we are unable to guarantee the availability to do so. Please arrive approx 5-10 minutes before your booking.
Please note, if you miss your booking, this may result in the loss of your booking and payment. Q: What is the cancellation Policy?Unfortunately, due to the expected popularity of this event, refunds will NOT be provided for a cancellation once a booking has been made. Please check and double check your booking time and date before continuing to payment. In rare circumstance a transfer of time/date may be provided, however this will depend upon availability. Q: What happens if it is raining / snowing?This event will go ahead come rain or shine, however in the extremely rare case of an event date being cancelled, you will be notified immediately and provided with the opportunity to reschedule (subject to availability) or be provided with a full refund.Q: My child has a food allergy, can they still take part?Please see allergy advice below:
Hot chocolate: dairy products
Marshmallows: Gelatine
We are unable to offer alternatives to the above, please ask a member of the Under Canvas Team for more information on the day.Q: Will I recieve a printed ticket?No, you will receive a confirmation email and you will need to provide the name used on your booking upon arrival.
Q: Is there disable access?There are no steps used within the location of the Under Canvas Christmas Camp, however the ground may be challenging for wheelchair access. Staff will be on hand and able to aid if assistance is required.Q: Can I bring a baby along?There is no charge for under 1's visiting Santa with a sibling, unless parents/carers would like the child to take part in the full experience (toast a marshmallow, hot chocolate and Christmas craft).
Q: What can I expect?Visit Santa Under Canvas Experience:
Please arrive approx 5-10 minutes before your allocated time slot and provide the name on your booking upon arrival. You and your group will then be taken by our merry Elves into our festive Swedish hot tent, warmed by a crackling log burning stove for your meeting with Santa. Your child/children will have the opportunity to talk with Santa, take a photo and then will receive an age appropriate gift. Please note, this experience includes 2 x free accompanying adults.
Following your visit into the grotto, your child/children will then have time to toast marshmallows over the open fire, enjoy a warming hot chocolate with cream and marshmallows as well as complete a Christmas nature craft, which you take away and use to decorate your tree at home. Please allow a total of 1 hour for the visit Santa festive experience.
Festive Under Canvas Experience:
Please arrive approx 5 minutes before your allotted time slot and provide the name on your booking upon arrival. Your child/children will then have the opportunity to toast marshmallows over an open fire, enjoy a warming hot chocolate with cream and marshmallows as well as complete a Christmas nature craft which you take away and use to decorate your tree at home. Please allow a total of 45 minutes for the festive under canvas experience.
Q: What is included within the price?The experience includes: 2 x marshmallows which your child can toast over an open fire, a delicious hot chocolate topped with cream and marshmallows as well as a festive Christmas nature activity which your child can craft and take home and hang on your tree. In addition the visit Santa experience includes a visit to see Santa in our Swedish hot tent, warmed by a crackling log burning stove. Your child will then have an opportunity to talk with Santa, take a photo and will receive an age appropriate gift.
Additional marshmallows to toast can be purchased on the day.
Accompanying adults can purchase hot drinks from the cafe inside The Witham.Q: How long will the experience take?For those visiting Santa, please allow up to an hour in total which will include your visit with the man himself, toasting marshmallows, drinking hot chocolate next to the open fire and creating your Christmas nature craft.
For those booking the festive under canvas experience, please allow up to 45 minutes. This includes: toasting marshmallows, drinking hot chocolate next to the open fire and creating your Christmas nature craft. Q: Do you offer a sibling discount?Yes, if you book a sibling into the same time slot as the first, you will receive a £5 reduced rate for child number 2, taking the cost down to £15pp for the second child.Q: Can I leave my child?No, children must be accompanied by an adult at all times.Q: How many adults can visit Santa per booking?A maximum of 2 x free accompanying adults can visit Santa per bookingQ: What happens if I miss my time slot?We will try our best to fit you where possible, however we are unable to guarantee the availability to do so. Please arrive approx 5-10 minutes before your booking.
Please note, if you miss your booking, this may result in the loss of your booking and payment. Q: What is the cancellation Policy?Unfortunately, due to the expected popularity of this event, refunds will NOT be provided for a cancellation once a booking has been made. Please check and double check your booking time and date before continuing to payment. In rare circumstance a transfer of time/date may be provided, however this will depend upon availability. Q: What happens if it is raining / snowing?This event will go ahead come rain or shine, however in the extremely rare case of an event date being cancelled, you will be notified immediately and provided with the opportunity to reschedule (subject to availability) or be provided with a full refund.Q: My child has a food allergy, can they still take part?Please see allergy advice below:
Hot chocolate: dairy products
Marshmallows: Gelatine
We are unable to offer alternatives to the above, please ask a member of the Under Canvas Team for more information on the day.Q: Will I recieve a printed ticket?No, you will receive a confirmation email and you will need to provide the name used on your booking upon arrival.
Q: Is there disable access?There are no steps used within the location of the Under Canvas Christmas Camp, however the ground may be challenging for wheelchair access. Staff will be on hand and able to aid if assistance is required.Q: Can I bring a baby along?There is no charge for under 1's visiting Santa with a sibling, unless parents/carers would like the child to take part in the full experience (toast a marshmallow, hot chocolate and Christmas craft).
Get in touchTelephone - coming soon!
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Head OfficeBoldron Farm House
Boldron Barnard Castle Co Durham DL12 9RF |
Base CampLow Birk Hatt
Baldersdale Co Durham DL12 9UX |